All Thomas Bird products are quality checked at the end of every stage of production and again before they are despatched to the customer. If for whatever reason your shoes do not meet your expectations, they can be exchanged or refunded to the original credit card in full. We recommend you try your Thomas Bird shoes on a carpeted surface to establish the fit so that the uppers and soles are not marked in any way. Please return the product in the original packaging to the address below within 60 days of receipt:
Thomas Bird Shoes
Units 1-3 Carousel Way
Please note, exchanges will be despatched for no additional shipping charge. For UK returns, we ask that the customer sends the goods back to the address above and we will credit the cost of doing so up to the value of £10 (typically 1st class post for example is well below this amount). For non UK returns, we ask that the return cost of postage to the address above is paid for by the customer. This does not affect your statutory rights.